Support

Tactics Arena (com.nrgstash.tacticsarena)

One address for everything: bugs, purchase problems, balance complaints and data deletion at contact@tactics-arena.xyz. It is a one-person project, so expect a human but not an instant reply.

Reporting a bug

The more of this you can include, the faster it gets fixed:

• Your phone model and Android version.
• The app version, shown at the bottom of the main menu.
• What you were doing: which screen, which territory, which Hero.
• A screenshot or screen recording, if the problem is visible.

Purchases and refunds

Gem packs are sold and processed by Google Play, so we never see your payment details. If a purchase was charged but the gems did not arrive, mail the Google Play order number (it is in your confirmation e-mail) and the gems will be credited.

Refunds within 48 hours of purchase run through Google Play's own refund process. After that, write to the address above with the Google Play order number; we look at every request. More in the terms of use.

Deleting your data

From the version with Play Games sign-in, open the settings in the app and choose "Delete account". This removes your save, the ledger, your Arena entry (the seat goes to a bot and your chosen name is replaced), your Hollow runs, the Google Play Games link and the anonymous technical account from the server. It cannot be undone. Purchase records stay without the account id; the privacy policy says why.

You can also ask by email: send your Arena name with its number or, from the version with Play Games sign-in, your account id (shown in the settings) to contact@tactics-arena.xyz.

Availability

Tactics Arena is currently available as an open test on Google Play in the Philippines, Malaysia and South Africa, and not yet in other countries. Questions about that go to the same address.