Support

Tactics Arena (com.nrgstash.tacticsarena)

One address for everything: bugs, purchase problems, balance complaints and data deletion at contact@tactics-arena.xyz. It is a one-person project, so expect a human but not an instant reply.

Reporting a bug

The more of this you can include, the faster it gets fixed:

• Your phone model and Android version.
• The app version, shown at the bottom of the main menu.
• What you were doing: which screen, which territory, which Hero.
• A screenshot or screen recording, if the problem is visible.

Purchases

Gem packs are sold and processed by Google Play, so we never see your payment details. If a purchase was charged but the gems did not arrive, reopen the app once while online: pending purchases are re-delivered on startup. If they still do not appear, mail the Google Play order number (it is in your confirmation e-mail) and the gems will be credited.

Refunds within 48 hours of purchase run through Google Play's own refund process. After that, write to the address above.

Deleting your data

Campaign progress, Heroes and gems live only on your device. Clearing the app's data or uninstalling removes them, and nothing is recoverable afterwards.

The PvP Arena is the only part that stores anything on a server, under a random id and an auto-generated display name. To have that record deleted, send your display name to contact@tactics-arena.xyz. Details are in the privacy policy.

Closed test

Tactics Arena is currently in closed testing on Google Play. If you want in, or want out, mail the same address. The tester section on the home page explains what taking part involves.